Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for gov.uk passport application (HM Passport Office), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

Your eyes seem to be closed

Q: Is my photo wrong?

Not necessarily. Narrow or hooded eyes, hair over the eyes, downward lighting or a slightly lowered head make the automated check think the eyes are shut even when they are open. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

"Your eyes seem to be closed" is a message shown by gov.uk passport application (HM Passport Office). Narrow or hooded eyes, hair over the eyes, downward lighting or a slightly lowered head make the automated check think the eyes are shut even when they are open. First step: Light the face from the front at eye level so the eyes are not in shadow.

Why it happens

Narrow or hooded eyes, hair over the eyes, downward lighting or a slightly lowered head make the automated check think the eyes are shut even when they are open.

What to do

1.Light the face from the front at eye level so the eyes are not in shadow.
2.Keep hair off the eyes and look straight at the lens with a level head.
3.Re-shoot and re-upload; if the warning repeats and the eyes are clearly open, continue, as HMPO staff make the final call.

Official wording

have your eyes open and visible

Source: https://www.trustpilot.com/reviews/6aa426739649eeeacf251491

Affected documents

UK Passport Photo (digital, online application)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.