Privacy policy
Last updated
What leaves your device, when, and how long we keep it.
In short
- After payment, we process only the cropped photo at output size for the high-quality render. We delete that cropped photo within 7 days.
- Finished files are uploaded only when you ask for the email link, encrypted at rest and deleted after 7 days.
- Dodo Payments processes the card; we never see card numbers.
- No analytics or advertising scripts, no tracking cookies.
- We do not sell your data and we do not train AI on your photos.
Where your photo is processed
Reinvent Global, which operates SurePassportPhoto, is the data controller for the data described here; contact support@surepassportphoto.com.
Face detection, cropping, background work and the compliance checks run in your browser. Review your result privately before you pay.
After payment, the high-quality render sends only the cropped photo at output size to our processing service to separate the background and run a second set of checks. We delete that cropped photo within 7 days, or immediately when you choose Delete my data now. Your on-device files remain available either way, and the download page lets you use the standard file instead.
When you ask for the email download link, the finished files you see on screen are uploaded to our storage, encrypted at rest, and deleted automatically after 7 days. You can remove them earlier with Delete my data now on the re-download page.
We send three kinds of email: the download link you requested, the receipt from Dodo Payments, and replies to your refund or contact requests. We do not send newsletters or marketing.
Payment
Dodo Payments processes the card and acts as merchant of record. We receive a payment id, the amount and the email you gave at checkout; we never see card numbers.
Analytics
We do not run analytics or advertising scripts, and we set no tracking cookies. There are no third-party trackers and no cross-site identifiers on this site. Our hosting provider keeps standard server logs (requested page, time, network address) for a short period for security and troubleshooting.
Why we may process your data
- Contract: processing the payment and delivering your files, including the high-quality render after payment, is what you asked us to do.
- Legitimate interest: fraud prevention, rate limiting and answering support requests.
- Consent: the backup email, which you request yourself and can delete at any time.
How long we keep things
| Data | Kept for |
|---|---|
| Original photo | Uploaded as a cropped copy only after payment; deleted within 7 days. |
| Finished files (print file, sheet, report) | 7 days after you request the email link, or until you delete them. |
| Order record (payment id, amount, document, time) | Kept for refunds, disputes and tax records. |
| Support tickets (refund and contact requests) | Kept while the business runs, so we can honour the guarantee. |
| Emails we sent you | Kept with the ticket or order they belong to. |
Your rights
You can see and delete the files we hold for you from the re-download page (Delete my data now). For anything else, including a copy of your order record or the deletion of a support ticket, use the contact form and we answer within 1 business day.
We do not sell, rent or share your personal data with advertisers or data brokers.
We do not train AI or machine-learning models on your photos.
Contact
Questions? Email support@surepassportphoto.com or use the contact form.
We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.