Not necessarily. In some browsers the CEAC upload silently rejects files larger than 240 KB: the page just reloads and the photo is not attached. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for CEAC (DS-160 online visa application), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

Page reloads after upload with no message (file over 240 KB)

"Page reloads after upload with no message (file over 240 KB)" is a message shown by CEAC (DS-160 online visa application). In some browsers the CEAC upload silently rejects files larger than 240 KB: the page just reloads and the photo is not attached. First step: Check the file size before uploading; our 600 x 600 pixel JPEG for the DS-160 is exported under the CEAC limit.

Why it happens

In some browsers the CEAC upload silently rejects files larger than 240 KB: the page just reloads and the photo is not attached.

What to do

1.Check the file size before uploading; our 600 x 600 pixel JPEG for the DS-160 is exported under the CEAC limit.
2.If you re-saved or edited the file elsewhere, export it again rather than uploading the larger copy.
3.Upload once more and confirm the photo preview appears before moving on.

Official wording

Reported by users; not a published rule.

Source: https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/photos/digital-image-requirements.html

Traced to: spec us/visa-digital portalQuirks

Affected documents

US Visa Photo (DS-160 digital, 600x600)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.