Not necessarily. Entries are accepted for only about a month each autumn (DV-2026 ran 2 October to 7 November 2024) and the site is closed the rest of the year. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for E-DV Diversity Visa entry site, and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

The E-DV entry site is closed

"The E-DV entry site is closed" is a message shown by E-DV Diversity Visa entry site. Entries are accepted for only about a month each autumn (DV-2026 ran 2 October to 7 November 2024) and the site is closed the rest of the year. First step: Prepare the 600 x 600 pixel photos for every family member before the entry period opens.

Why it happens

Entries are accepted for only about a month each autumn (DV-2026 ran 2 October to 7 November 2024) and the site is closed the rest of the year.

What to do

1.Prepare the 600 x 600 pixel photos for every family member before the entry period opens.
2.Check the entry dates on travel.state.gov and submit inside the window.
3.Remember that the free photo tool only crops; a Department employee makes the final decision on the photo.

Official wording

Reported by users; not a published rule.

Source: https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/photos.html

Affected documents

US Diversity Visa (DV Lottery) Entry Photo

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.