ICP Smart Services (UAE): known issues

ICP Smart Services (UAE) is the portal in the United Arab Emirates used for UAE Passport Photo, Emirates ID Card Photo and UAE Visit / Entry Visa Photo and 1 more. We list 2 messages it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. The portal and its staff make the final decision on every photo.

Official page: https://icp.gov.ae/en/faq/

Messages and what to do

1. UAE Pass login required

   First step: Set up UAE Pass before starting, or ask the sponsor or head of family to file.

2. Photo must differ from the one in your current document

   First step: Take a fresh photo rather than reusing the file from your last application.

Documents submitted through this portal

• UAE Passport Photo (ICP Smart Services upload, 3.5 x 4.5 cm)
• Emirates ID Card Photo (ICP upload, 3.5 x 4.5 cm ICAO standard)
• UAE Visit / Entry Visa Photo (ICP e-visa upload, white background)
• UAE Residence Permit Photo (ICP residency upload, ICAO standard)

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.