Not necessarily. ICP Smart Services and the ICP UAE app only open after a UAE Pass login. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for ICP Smart Services (UAE), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

UAE Pass login required

"UAE Pass login required" is a message shown by ICP Smart Services (UAE). ICP Smart Services and the ICP UAE app only open after a UAE Pass login. First step: Set up UAE Pass before starting, or ask the sponsor or head of family to file.

Why it happens

ICP Smart Services and the ICP UAE app only open after a UAE Pass login. The head of the family or a legal representative may apply for citizen family members; most visa applications are filed by the sponsor.

What to do

1.Set up UAE Pass before starting, or ask the sponsor or head of family to file.
2.Prepare the photo file in advance so the upload step is quick.
3.For an urgent Emirates ID use an ICP service centre, which is the only urgent channel.

Official wording

Reported by users; not a published rule.

Source: https://icp.gov.ae/en/faq/

Traced to: spec ae/passport, ae/emirates-id, ae/visit-visa and ae/residence-visa portalQuirks

Affected documents

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.