Independent service, not a government website.

IRCC and Service Canada: known issues

IRCC and Service Canada is the portal in Canada used for Canadian Passport Photo, Canada Visitor Visa Photo and Canada Permanent Resident Card Photo and 2 more. We list 1 message it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. Canada requires photos taken in person by a commercial photographer for most documents.

Official page: https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/photos.html

Messages and what to do

  1. Photos processed by online photo web services are not acceptable

    First step: Take the file to a photo lab counter (many pharmacies and camera shops have one) rather than a self-service kiosk.

Documents submitted through this portal

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.