Independent service, not a government website.

Photograph retrieval code (kuvatunnus) required

"Photograph retrieval code (kuvatunnus) required" is a message shown by Poliisi online application (Finland). The online passport and identity card applications take a photograph retrieval code from a photographer's upload, not a file. First step: Have a photographer upload the photo and give you the kuvatunnus code, then enter it in the online application.

Why it happens

The online passport and identity card applications take a photograph retrieval code from a photographer's upload, not a file. A paper photo rules out the online application: it is scanned at the police service point.

What to do

  1. 1.Have a photographer upload the photo and give you the kuvatunnus code, then enter it in the online application.
  2. 2.If you only have a print (36 x 47 mm), book a visit to the police service point where it is scanned.
  3. 3.You can also give the code to the officer at the police station.

Official wording

Reported by users; not a published rule.

Source: https://poliisi.fi/en/submitting-passport-photographs

Affected documents

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.