Not necessarily. For children from newborn to 36 months the portal may open a cropping tool and ask you to position the face inside an oval guide. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for Passport Online (Ireland), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision. The authority restricts photos made at home or online for Irish Passport Photo, so our guarantee does not apply to these documents: the document page shows the eligibility note and our guarantee page lists what is covered.

Place the face in the oval (babies and toddlers)

"Place the face in the oval (babies and toddlers)" is a message shown by Passport Online (Ireland). For children from newborn to 36 months the portal may open a cropping tool and ask you to position the face inside an oval guide. First step: Drag the photo so the face sits roughly inside the oval.

Why it happens

For children from newborn to 36 months the portal may open a cropping tool and ask you to position the face inside an oval guide.

What to do

1.Drag the photo so the face sits roughly inside the oval.
2.Do not worry about a perfect fit: the Passport Service says the face does not need to sit perfectly within the lines.
3.Continue the application.

Official wording

Reported by users; not a published rule.

Source: https://www.ireland.ie/en/dfa/passports/photo-guidelines/

Traced to: spec ie/passport-digital portalQuirks

Affected documents

Irish Passport Photo (digital, Passport Online)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.