Not necessarily. Passport Online expects the untouched camera file showing head to mid torso; a tight crop or a distant full-body shot fails its framing check. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for Passport Online (Ireland), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision. The authority restricts photos made at home or online for Irish Passport Photo, so our guarantee does not apply to these documents: the document page shows the eligibility note and our guarantee page lists what is covered.

Too close / too far away

"Too close / too far away" is a message shown by Passport Online (Ireland). Passport Online expects the untouched camera file showing head to mid torso; a tight crop or a distant full-body shot fails its framing check. First step: Stand so the frame shows the top of the head down to mid torso.

Why it happens

Passport Online expects the untouched camera file showing head to mid torso; a tight crop or a distant full-body shot fails its framing check.

What to do

1.Stand so the frame shows the top of the head down to mid torso.
2.Upload the original camera file; let the Passport Service do the cropping.
3.Do not resize or re-crop the image in another app first.

Official wording

Reported by users; not a published rule.

Source: https://www.ireland.ie/en/dfa/passports/photo-guidelines/

Traced to: spec ie/passport-digital portalQuirks and docs/pain-points.md 5d (Ireland Passport Online strings)

Affected documents

Irish Passport Photo (digital, Passport Online)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.