Not necessarily. The upload step opens a crop box (264 x 340 viewport) and re-encodes the result as JPEG, so a file that is not exactly 3:4 loses part of the frame. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for NIS Passport Application Portal (Nigeria), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

Crop box cuts the photo and re-encodes it

"Crop box cuts the photo and re-encodes it" is a message shown by NIS Passport Application Portal (Nigeria). The upload step opens a crop box (264 x 340 viewport) and re-encodes the result as JPEG, so a file that is not exactly 3:4 loses part of the frame. First step: Upload the uncropped 3:4 file and let the portal crop, or crop to exactly 3:4 first so nothing is lost.

Why it happens

The upload step opens a crop box (264 x 340 viewport) and re-encodes the result as JPEG, so a file that is not exactly 3:4 loses part of the frame.

What to do

1.Upload the uncropped 3:4 file and let the portal crop, or crop to exactly 3:4 first so nothing is lost.
2.Check the preview inside the crop box before confirming.
3.Keep the original in case the re-encoded result looks soft.

Official wording

Reported by users; not a published rule.

Source: https://passport.immigration.gov.ng/

Affected documents

Nigerian Passport Photo (NIS portal upload, 600 x 800 px minimum)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.