MyTravelGov online passport renewal: known issues
MyTravelGov online passport renewal is the portal in the United States used for US Passport Online Renewal Photo. We list 3 messages it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. The portal and its staff make the final decision on every photo.
Official page: https://travel.state.gov/content/travel/en/passports/how-apply/online-renewal-photo.html
Messages and what to do
- Photo isn't big enough
First step: Pick the US passport online renewal document in our tool, not the DS-160 visa photo.
- Background may not meet our requirements
First step: Step about a metre away from the wall so your body no longer casts a shadow on it.
- Internal server error on upload
First step: Keep the photo file; nothing about it needs to change.
Documents submitted through this portal
We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.