Photo isn't big enough
"Photo isn't big enough" is a message shown by MyTravelGov online passport renewal. Online renewal wants a larger file than the 600 x 600 pixel visa photo: the official page states a 600 x 600 pixel minimum and says the dimensions can be rectangular, and users report a 3:2 portrait around 1200 x 1800 pixels passing where small square files fail. First step: Pick the US passport online renewal document in our tool, not the DS-160 visa photo.
Why it happens
Online renewal wants a larger file than the 600 x 600 pixel visa photo: the official page states a 600 x 600 pixel minimum and says the dimensions can be rectangular, and users report a 3:2 portrait around 1200 x 1800 pixels passing where small square files fail.
What to do
- 1.Pick the US passport online renewal document in our tool, not the DS-160 visa photo.
- 2.Upload the 1200 x 1800 pixel 3:2 portrait file it produces, which keeps the extra space around head and shoulders the State Department asks for.
- 3.Do not downscale or re-save the file before uploading.
Official wording
photo isn't big enough
Source: https://travel.state.gov/content/travel/en/passports/how-apply/online-renewal-photo.html
Traced to: docs/pain-points.md 5d and PP-14 (AS id1527550865, TP 6a45b0452f46a5d4eaab8223); spec us/passport-renewal-digital portalQuirks
Affected documents
Frequently asked questions
We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.