Not necessarily. eHomeAffairs only books the appointment and takes payment; the photo and fingerprints are captured at the bank branch or office you select. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for eHomeAffairs (South Africa), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision. The authority restricts photos made at home or online for South African Passport Photo, so our guarantee does not apply to these documents: the document page shows the eligibility note and our guarantee page lists what is covered.

eHomeAffairs has no photo upload step

"eHomeAffairs has no photo upload step" is a message shown by eHomeAffairs (South Africa). eHomeAffairs only books the appointment and takes payment; the photo and fingerprints are captured at the bank branch or office you select. First step: Book and pay on eHomeAffairs without looking for an upload field.

Why it happens

eHomeAffairs only books the appointment and takes payment; the photo and fingerprints are captured at the bank branch or office you select.

What to do

1.Book and pay on eHomeAffairs without looking for an upload field.
2.Attend the branch for the live capture; use our checklist to prepare clothing, glasses and hair.
3.Bring the 35 x 45 mm print only if the office you chose asks for one.

Official wording

Reported by users; not a published rule.

Source: https://dirco.gov.za/canberra/wp-content/uploads/sites/85/2026/04/Passport_Photo_Requirements.pdf

Affected documents

South African Passport Photo (35 x 45 mm, DHA template)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.