NIA online passport renewal (全程网办): known issues

NIA online passport renewal (全程网办) is the portal in China used for Chinese Passport Online Renewal Photo. We list 1 message it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. The portal and its staff make the final decision on every photo.

Official page: https://s.nia.gov.cn/mps/bszy/qcwbzpzy/zpzy/202405/t20240528_1001.html

Messages and what to do

1. Upload check fails: head too small, uneven shoulders, teeth or lighting

   First step: Square the shoulders to the camera and keep the mouth closed.

Documents submitted through this portal

• Chinese Passport Online Renewal Photo (出入境证件全程网办 upload)

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.