Not necessarily. The NIA renewal upload checks more than geometry: head too small, uneven shoulders (高低肩), visible teeth and uneven lighting all fail it. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for NIA online passport renewal (全程网办), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

Upload check fails: head too small, uneven shoulders, teeth or lighting

"Upload check fails: head too small, uneven shoulders, teeth or lighting" is a message shown by NIA online passport renewal (全程网办). The NIA renewal upload checks more than geometry: head too small, uneven shoulders (高低肩), visible teeth and uneven lighting all fail it. First step: Square the shoulders to the camera and keep the mouth closed.

Why it happens

The NIA renewal upload checks more than geometry: head too small, uneven shoulders (高低肩), visible teeth and uneven lighting all fail it.

What to do

1.Square the shoulders to the camera and keep the mouth closed.
2.Light both sides of the face evenly; the NIA itself recommends a professional ID-photo studio when room lighting is poor.
3.Use our 33 x 48 mm framing so the head fills the required share of the frame, then re-upload.

Official wording

Reported by users; not a published rule.

Source: https://s.nia.gov.cn/mps/bszy/qcwbzpzy/zpzy/202405/t20240528_1001.html

Traced to: spec cn/passport-digital portalQuirks

Affected documents

Chinese Passport Online Renewal Photo (出入境证件全程网办 upload)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.