Not necessarily. The ANTS téléprocédure wants an e-photo code from an approved photographer or booth. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for ANTS téléprocédure (France Titres), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision. The authority restricts photos made at home or online for French Driving Licence Photo and French Residence Permit Photo, so our guarantee does not apply to these documents: the document page shows the eligibility note and our guarantee page lists what is covered.

Photo refused without an e-photo code

"Photo refused without an e-photo code" is a message shown by ANTS téléprocédure (France Titres). The ANTS téléprocédure wants an e-photo code from an approved photographer or booth. First step: Get an e-photo code from an approved photographer or booth if you need the fully online route.

Why it happens

The ANTS téléprocédure wants an e-photo code from an approved photographer or booth. Without it the driving-licence procedure falls back to the FPS route: print the form, glue the photo, sign and post it, so the file is complete only when the form arrives. A review reports a prefecture refusing photos without the code.

What to do

1.Get an e-photo code from an approved photographer or booth if you need the fully online route.
2.Otherwise print our 35 x 45 mm photo, glue it to the printed FPS form, sign and post it.
3.Track the application; it is complete only once the form reaches ANTS.

Official wording

Reported by users; not a published rule.

Source: https://www.trustpilot.com/reviews/6a5ba4dcbf04717165469791

Affected documents

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.