Not necessarily. The portal's face check can fail on a photo that is still acceptable. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for マイナポータル passport application (Japan), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

Automatic face check failed

"Automatic face check failed" is a message shown by マイナポータル passport application (Japan). The portal's face check can fail on a photo that is still acceptable. First step: Check framing against the MOFA 45 x 35 mm layout and lighting against our checklist.

Why it happens

The portal's face check can fail on a photo that is still acceptable. Such photos can be submitted, but you may be asked to resubmit after review.

What to do

1.Check framing against the MOFA 45 x 35 mm layout and lighting against our checklist.
2.Submit anyway if the checklist is clean; expect a possible resubmission request.
3.Keep the original camera file so a resubmission is quick.

Official wording

Reported by users; not a published rule.

Source: https://www.mofa.go.jp/mofaj/toko/passport/ic_photo.html

Traced to: spec jp/passport portalQuirks

Affected documents

Japanese Passport Photo (パスポート, 45 x 35 mm print or online upload)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.