マイナポータル passport application (Japan): known issues

マイナポータル passport application (Japan) is the portal in Japan used for Japanese Passport Photo. We list 3 messages it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. The portal and its staff make the final decision on every photo.

Official page: https://www.mofa.go.jp/mofaj/toko/passport/ic_photo.html

Messages and what to do

1. File refused or recompressed (jpg only, 600 KB or less)

   First step: Export a JPEG and keep it well under 600 KB (or 2 MB for ORRネット).

2. Automatic face check failed

   First step: Check framing against the MOFA 45 x 35 mm layout and lighting against our checklist.

3. Error: medical device in the frame

   First step: Submit the photo as it is.

Documents submitted through this portal

• Japanese Passport Photo (パスポート, 45 x 35 mm print or online upload)

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.