Not necessarily. A hearing aid, eye patch or similar device triggers an error in the upload check. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for マイナポータル passport application (Japan), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

Error: medical device in the frame

"Error: medical device in the frame" is a message shown by マイナポータル passport application (Japan). A hearing aid, eye patch or similar device triggers an error in the upload check. First step: Submit the photo as it is.

Why it happens

A hearing aid, eye patch or similar device triggers an error in the upload check. MOFA says to submit anyway and expect a request for supporting documents.

What to do

1.Submit the photo as it is.
2.Prepare a note or certificate explaining the device for the follow-up request.
3.See our medical exceptions guide for what authorities usually ask for.

Official wording

Reported by users; not a published rule.

Source: https://www.mofa.go.jp/mofaj/toko/passport/ic_photo.html

Traced to: spec jp/passport portalQuirks

Affected documents

Japanese Passport Photo (パスポート, 45 x 35 mm print or online upload)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.