My Number Card online application: known issues

My Number Card online application is the portal in Japan used for Japanese My Number Card Photo. We list 1 message it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. The portal and its staff make the final decision on every photo.

Official page: https://www.kojinbango-card.go.jp/apprec/apply/facephoto/

Messages and what to do

1. File refused: CMYK colour mode or heavily edited image

   First step: Export a JPEG in RGB; our output is RGB by default.

Documents submitted through this portal

• Japanese My Number Card Photo (マイナンバーカード, 45 x 35 mm or 480-6000 px upload)

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.