Not necessarily. The online application takes jpeg only, in RGB colour, 20 KB to 7 MB, 480 to 6000 pixels per side. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for My Number Card online application, and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

File refused: CMYK colour mode or heavily edited image

"File refused: CMYK colour mode or heavily edited image" is a message shown by My Number Card online application. The online application takes jpeg only, in RGB colour, 20 KB to 7 MB, 480 to 6000 pixels per side. First step: Export a JPEG in RGB; our output is RGB by default.

Why it happens

The online application takes jpeg only, in RGB colour, 20 KB to 7 MB, 480 to 6000 pixels per side. CMYK files (typical of print-shop exports) and heavily edited images may be refused.

What to do

1.Export a JPEG in RGB; our output is RGB by default.
2.Keep each side between 480 and 6000 pixels and the file between 20 KB and 7 MB.
3.Avoid retouching; if applying by post instead, write your name and date of birth on the back of the 45 x 35 mm print.

Official wording

Reported by users; not a published rule.

Source: https://www.kojinbango-card.go.jp/apprec/apply/facephoto/

Traced to: spec jp/my-number-card portalQuirks

Affected documents

Japanese My Number Card Photo (マイナンバーカード, 45 x 35 mm or 480-6000 px upload)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.