Not necessarily. Online re-issue accepts JPG/JPEG or PNG up to 500 KB, 413 x 531 pixels recommended, with 395 to 431 by 507 to 550 pixels accepted and 300 dpi recommended. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for passport.go.kr online re-issue (Korea), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

File refused: size or dimensions out of range

"File refused: size or dimensions out of range" is a message shown by passport.go.kr online re-issue (Korea). Online re-issue accepts JPG/JPEG or PNG up to 500 KB, 413 x 531 pixels recommended, with 395 to 431 by 507 to 550 pixels accepted and 300 dpi recommended. First step: Upload our 413 x 531 pixel file at 300 dpi.

Why it happens

Online re-issue accepts JPG/JPEG or PNG up to 500 KB, 413 x 531 pixels recommended, with 395 to 431 by 507 to 550 pixels accepted and 300 dpi recommended.

What to do

1.Upload our 413 x 531 pixel file at 300 dpi.
2.Keep the file under 500 KB; export a smaller JPEG if needed.
3.Treat the 온라인 여권 사진 검증 pre-check as a guide only: its verdict is not binding on the receiving office.

Official wording

Reported by users; not a published rule.

Source: https://www.passport.go.kr/home/kor/contents.do?menuPos=32

Affected documents

Korean Passport Photo (여권사진, 3.5 x 4.5 cm print or 413 x 531 px upload)

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.