MyICA e-Service (Singapore): known issues

MyICA e-Service (Singapore) is the portal in Singapore used for Singapore Passport Photo and Singapore NRIC Photo. We list 1 message it shows when a photo upload fails, why each appears and what to change before uploading again, each traced to the portal's own wording or a verified user report. The portal and its staff make the final decision on every photo.

Official page: https://www.ica.gov.sg/photo-guidelines

Messages and what to do

1. Photo rejected: notified by email after submission

   First step: Watch the email address on the application for a rejection notice.

Documents submitted through this portal

• Singapore Passport Photo (400 x 514 px upload or 35 x 45 mm print)
• Singapore NRIC Photo (identity card re-registration, 400 x 514 px upload)

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.