Photo rejected: notified by email after submission
"Photo rejected: notified by email after submission" is a message shown by MyICA e-Service (Singapore). MyICA accepts the upload (400 x 514 pixels, jpg, jpeg, heic, heif or png, up to 8 MB) and reviews it afterwards; a rejection arrives by email rather than on screen. First step: Watch the email address on the application for a rejection notice.
Why it happens
MyICA accepts the upload (400 x 514 pixels, jpg, jpeg, heic, heif or png, up to 8 MB) and reviews it afterwards; a rejection arrives by email rather than on screen.
What to do
- 1.Watch the email address on the application for a rejection notice.
- 2.Re-check the photo against our checklist and the ICA photo guidelines, then upload a corrected 400 x 514 pixel file.
- 3.For the overseas paper route, paste one 35 x 45 mm matte print on form IMM(E)11 instead.
Official wording
Reported by users; not a published rule.
Source: https://www.ica.gov.sg/photo-guidelines
Traced to: spec sg/passport and sg/nric portalQuirks
Affected documents
- Singapore Passport Photo (400 x 514 px upload or 35 x 45 mm print)
- Singapore NRIC Photo (identity card re-registration, 400 x 514 px upload)
Frequently asked questions
We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.