Not necessarily. randevu.nvi.gov.tr and e-Devlet only book the appointment. Work through the steps on this page and compare the photo with the official rule on the document page before you re-upload.

Will SurePassportPhoto fix this?

We prepare the file to the official size, head height and background for randevu.nvi.gov.tr and e-Devlet (Turkey), and our checklist flags the lighting and framing faults behind this message. The portal and its staff make the final decision; if they reject a photo we made, our guarantee covers you.

No photo upload: the print is handed in at the counter

"No photo upload: the print is handed in at the counter" is a message shown by randevu.nvi.gov.tr and e-Devlet (Turkey). randevu.nvi.gov.tr and e-Devlet only book the appointment. First step: Book the appointment online; there is no photo field to fill.

Why it happens

randevu.nvi.gov.tr and e-Devlet only book the appointment. The biometric photo is handed in as a 50 x 60 mm print at the counter; for the driving licence it is scanned and handed back.

What to do

1.Book the appointment online; there is no photo field to fill.
2.Print the 50 x 60 mm biometric photo on photo paper and bring the original print, not a file.
3.For children under 15 a card without a photo can be issued online; a photo card is applied for at the nüfus müdürlüğü or consulate.

Official wording

Reported by users; not a published rule.

Source: https://www.nvi.gov.tr/sss-pasaport-hizmetleri

Affected documents

Frequently asked questions

We are an independent service, not a government website. Applying for a passport or visa is done with your government; we only prepare the photo.